Política de privacidad

Last updated: October 2025 

At Flamingo Haircare Ltd (“we”, “our”, “us”), your privacy is extremely important to us. 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website: flamingohaircare.com, make a purchase, or interact with us. 

By using our website, you agree to the practices described in this policy. 

1. Information We Collect & How We Use It 

We collect the following types of information to process orders, improve our services, and provide customer support: 

a. Personal Information You Provide 

When you make a purchase, create an account, or contact us, we may collect: 

• Name 

• Email address 

• Billing & delivery address 

• Phone number (optional) 

• Payment information (processed securely via Shopify, we do NOT see full card details) 

• Order history 

Messages sent via our contact form or Shopify Inbox 

We use this information to: 

• Process and fulfil your orders 

• Communicate updates such as shipping notifications 

• Respond to enquiries 

• Prevent fraudulent activity 

• Improve our store and service

b. Automatically Collected Information (Cookies & Analytics) 

When you browse our site, Shopify automatically collects: 

• IP address 

• Browser type 

• Device type 

• Pages visited 

• Time spent on pages 

Cookies (small files stored on your device)

We use this data to: 

• Ensure our website functions correctly 

• Improve website performance 

• Understand customer behaviour 

• Personalise shopping experience 

You can disable cookies in your browser settings at any time. 

2. Consent 

When you provide personal information during checkout, create an account, or contact us, you consent to us collecting and using that information for the specified purpose only. 

You may withdraw your consent at any time by emailing: 

📧 support@flamingohaircare.com 

3. Disclosure 

We may share your information only: 

We do not sell or rent your personal information. 

4. Shopify / Website Hosting 

Our store is hosted on Shopify Inc. 

They provide the online e-commerce platform that allows us to sell our products. 

Your data is stored through Shopify’s secure systems and encrypted databases. 

Shopify complies with: 

For details: https://www.shopify.com/legal/privacy 

5. Payment Providers 

We accept payments through Shopify Payments, ShopPay, Apple Pay, PayPal and other secure gateways. 

These providers process your payment information securely. 

We do not have access to your full payment card details. 

Your payment data is encrypted and managed by the payment processor. 

6. Third-Party Services 

We use trusted third-party partners to help us operate our store, such as:

• Shopify (store platform) 

• Royal Mail / couriers (delivery) 

• Payment processors (Shopify Payments, PayPal etc.) 

• Google Analytics (website insights) 

• Email marketing providers (Shopify Email) 

• Fraud prevention tools 

These providers have access only to the information required to perform their services. 

They must protect your information and may not use it for marketing unless you consent. 

7. Security 

We take reasonable precautions to protect your personal information, including: 

• HTTPS secure browsing 

• Encrypted Shopify servers 

• PCI-DSS compliant payment handling 

• Limited internal access 

• Monitoring for fraudulent activity 

• Secure passwords and authentication 

8. Cookies

Our site uses cookies to: 

• Keep your cart items saved 

• Remember your preferences 

• Improve website performance 

• Track analytics (anonymously) 

• Personalise your shopping experience 

You can manage or disable cookies through your browser settings. 

Disabling cookies may affect site performance. 

9. Your Rights (UK & EU GDPR) 

You have the right to: 

• Access your data 

• Request correction of inaccurate information 

• Request deletion of your data 

• Withdraw consent 

• Object to processing 

• Request data portability 

To make a request, contact: 

📧 support@flamingohaircare.com 

We will respond within 30 days. 

10. Data Retention 

We keep your data as long as necessary for legal and operational purposes: 

Order details: 6 years (required under UK tax law) 

Account details: until you delete your account 

Marketing emails: until you unsubscribe 

Messages: 12 months unless needed longer for disputes 

11. Age of Consent 

By using this website, you confirm that you are at least 18 years old, or using the site under the supervision of a parent or guardian. 

We do not knowingly collect personal data from children under 16. 

12. Links to Other Websites 

Some links may direct you to third-party sites (e.g., Instagram, PayPal). 

We are not responsible for their privacy practices. 

We recommend reading their policies. 

13. Changes to This Policy 

 We may update this policy periodically. Changes take effect immediately upon posting. 

Check this page regularly to stay informed. 

14. Contact Information  

If you have any questions or requests about your data, contact us:

📧 support@flamingohaircare.com 

Flamingo Haircare Ltd 

Unit A, 82 James Carter Road 

Mildenhall, IP28 7DE 

United Kingdom