Help Centre
Help
Everything you need to know about our kids hair care products
Shipping & Returns
🚚 Shipping Information
Free shipping on orders over £30 within the UK. Standard delivery takes 3-5 business days .Orders that are made on the day (Monday-Friday)will be dispatched the next following day. Delivery costs to the UK are £3.99 (set amount with additions of weight etc). This excludes bank holiday's and weekends, these days are additional. Busy sale periods may take longer.
Europe shipping (Ireland, France, Spain, Portugal and Germany). Standard delivery takes up to 10 days to be delivered. Delivery cost are £7.50.
📍 Delivery Areas
We currently deliver throughout the UK and Europe (Ireland, France, Spain, Portugal and Germany).
↩️ Returns Policy
30-day money-back guarantee on all unopened products. If you're not completely satisfied, return items in original condition for a full refund.
🔄 Exchange Process
If you have received an incorrect or damaged product, please contact us within 10 days of purchase at support@flamingohaircare.com.
Include your order number, a description of the issue, and clear photos of the product and packaging.
Frequently Asked Questions
What age range are your products suitable for?
Our products are specifically formulated for children aged 2-12 years. All ingredients are gentle, natural, and safe for delicate young hair and scalp.
Are your products suitable for all hair types?
Our products are specially formulated for children with curly and coily hair, but they’re gentle and nourishing enough for all hair types. Each formula helps to soften, detangle, and hydrate while keeping hair and scalp healthy.
Do you use natural ingredients?
Absolutely! All our products contain 95%+ natural ingredients, are sulfate-free, paraben-free, and contain no harsh chemicals. Perfect for sensitive young scalps.
How often should I wash my child's hair?
We recommend washing your child’s hair once or twice a week, depending on their hair type and activity level. Curly and coily hair tends to be naturally drier, so washing too often can strip away moisture.
Do you offer bulk discounts?
Yes! Our Complete Care Bundle offers the best value you’ll save when you buy the full set of our 2-in-1 Shampoo & Body Wash, Nourishing Conditioner, and Face Body Lotion together.
Are your products safety tested?
Yes! All our products are dermatologically tested and meet UK & EU cosmetic safety requirements for hair and skin care.
Contact Us
Info@flamingohaircare.com
Mon-Fri: 9AM-5PM