Shipping policy

At Flamingo Haircare, we want your order to arrive quickly and safely. Below you will find clear information about how we process, pack, and ship your items. 

Where we ship

We currently ship to:

United Kingdom 

Order Processing Times 

 We aim to dispatch orders as quickly as possible. 

 Please note: During busy periods (sales, holidays, restocks) dispatch times may be slightly longer. 

Shipping Costs (Weight-Based Pricing)  

Shipping rates are calculated automatically at checkout based on the total weight of your order. 

This ensures fair and accurate pricing for single items and multi-item purchases. 

Average product weights: 

Your parcel’s total weight determines the shipping band your order will fall under. 

UK Delivery Times 

EU Delivery Times 

For Ireland, France, Germany, Spain & Portugal: 

Missed Deliveries & Incorrect Addresses 

Please ensure your shipping details are entered correctly at checkout. 

We cannot refund or replace orders delivered to an incorrect address provided by the customer. 

If a parcel is returned to us due to incorrect details or failure to collect, we can resend it  additional postage fees may apply. 

Where Orders Are Shipped From 

All orders are packed and dispatched from our UK fulfilment location. 

Our returns and business correspondence address is: 

Flamingo Haircare Ltd 

Unit A 

82 James Carter Road 

Mildenhall 

IP28 7DE 

United Kingdom 

(This address is used for returns and business mail. It is not a retail shop.)

Damaged, Missing or Incorrect Items 

If your order arrives damaged, incomplete, or incorrect, please contact us within 10 days of delivery via: 

📧 support@flamingohaircare.com 

We will resolve the issue as quickly as possible. 

Order Tracking 

 Once your order has been dispatched, you will receive an email with tracking information (where available)

Need Help? 

If you have any questions about shipping or delivery, please email us at: 

📧 support@flamingohaircare.com 

 We’re always happy to help.